EOB Concierge Service

EOB Concierge Service

EOB Concierge Service™

Congratulations!

You have been invited to participate in the EOB Concierge Service™ offered by Administrative Employer Driven Solutions for BEN-E-LECT and E.D.I.S. clients..

The EOB Concierge Service™ allows Employer Driven Solutions to retrieve your carrier Explanation of Benefits (EOB) electronically so you don’t have to think about it. Employer Driven Solutions will automatically notify you once your EOB has been retrieved.

NOTE: YOUR CARRIER WEBSITE REGISTRATION IS NOT COMPLETE UNTIL YOU OPEN YOUR EMAIL ACCOUNT AND CLICK THE LINK TO VALIDATE. EMPLOYER DRIVEN SOLUTIONS CANNOT ACCESS THE WEBSITE ON YOUR BEHALF UNTIL YOU HAVE COMPLETED YOUR CARRIER WEBSITE VALIDATION.

Instructions:

  1. Visit your carrier’s website and follow the instructions for member registration. An email address is required for registration. You can open a free email account using gmail, yahoo or hotmail.  NOTE: YOUR CARRIER WEBSITE REGISTRATION IS NOT COMPLETE UNTIL YOU ARE ABLE TO LOGIN TO THE CARRIER WEBSITE AND VIEW YOUR ACCOUNT DETAILS.
  2. Fill in your user name and password on this form and submit to Employer Driven Solutions for processing. Please note, your user name and password must be written exactly as you entered it into the carrier’s website. This includes upper case, lower case, numerals and/or symbols.
  3. Sit back and enjoy your plan while we gather your Explanation of Benefits on your behalf.

How it Works:

The EOB Concierge Service™ will retrieve your EOB's from the carrier website and submit them to our claims processors for immediate attention. If, at any time, you make changes to your carrier login information, you will need to provide the updated information to the TPA so we can continue to retrieve your claims. You can submit these changes by calling Customer Service or submit a new registration form (via www.yourbenportal.com) with the updated information. Due to privacy regulations, if you have primary and secondary coverage, a separate form must be completed for each plan.

Submission of the form is not a guarantee of coverage. By registering you acknowledge that enrollment in the EOB Concierge Service™ is voluntary and may be cancelled at any time. You authorize your TPA to receive your protected health information in order to assist in the processing of your claims. All information will be kept confidential and will not be sold or distributed to any other party including your employer, broker and/or dependents.